FAQ’s Frequently Asked Questions
What does “c/s” mean?
Cut and sifted means that the material has been machine cut to approximately ¼” to ½” inch in size.
How much do you charge for Shipping?
Regular shipping rates are as follows:
1-2 lbs - $10.75
3-4 lbs -$11.75
5-10 lbs - $13.75
11-15 lbs - $15.75
16-20 lbs - $17.75 (or free shipping if order is over $100)
How long will it take to get my order?
All orders will be shipped within 1-3 business days of receipt of payment and shipped via UPS Ground, Fedex Ground, Fedex SmartPost or USPS (shipping method is at our discretion) within the Continental United States. You should receive your order within 3-7 business days (not including weekends) depending on your location.
Is ordering online safe?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and Pay Pal. All orders must be paid in advance of shipping. No COD's, Checks or Money Orders.
Can I place my order by telephone?
Yes, you are welcome to call and place your order over the phone. You can call us at 561-206-2403 between the hours of 11:00 a.m. and 6:00 p.m. EST, Monday through Friday.
Do you ship internationally?
Unfortunately, we can accept online orders only from the US (not including Puerto Rico, Hawaii or Alaska) at this time.
What is the shelf life of herbs and spices?
While herbs and spices generally don’t spoil, they will lose their potency over time. How the herbs and spices are stored will play a large role in how long they retain their potency. If stored in airtight containers, such as glass jars, and kept in a cool, dark, dry place, whole herbs and spices can last up to 3-4 years and ground herbs and spices can last 1-2 years.
Do you offer information on how to take herbs?
We do not give out information on how to take herbs. Remember that herbal remedies are medicines. As with any other medicine, you should use them with care while first ensuring they are the correct products for you. Any medicine - herbal or otherwise - has the potential to have adverse effects (or side effects). Always check with your Doctor, Naturopath or a Professional before taking herbal supplements.
Why do my herbs look different than the last time I ordered them?
Herbs and Spices are a natural product and may vary greatly from season to season and lot to lot. If you are unhappy with the product you receive, you can return it for a full refund or credit. Please see our full return policy (here).
I forgot to add something to my order, can I change it?
Cancelations or changes to your order are not permitted once payment has been received. When the submit button is pressed your credit card is billed right away and the order is sent to the warehouse for processing. Please make sure your order and shipping address are accurate prior to finalizing. QBH is not responsible for shipments that are lost or mis-delivered due to customer error.
Do you have a drop ship program?
We do not currently offer drop shipping but are prospecting the idea with our customers to implement a drop ship program within the next few months. If you are interested in participating, please contact us for more information. We also have an affiliate program which you may sign up for (here).